Networking Support Engineer
HybridDaejeon, Daejeon, South Korea
Job Summary
Provide technical support for enterprise networking products, including switching, routing, wireless, and related network services. Diagnose and troubleshoot moderately complex network issues such as configuration errors, interoperability challenges, and performance degradation by analyzing logs, packet captures, and CLI outputs. Reproduce customer-reported issues in lab environments to validate findings and collaborate with internal engineering and account teams to drive resolution. Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles while providing informal mentoring to junior engineers.
Required Qualifications
- Bachelor's degree (field of study not restricted) or equivalent practical experience
- Typically 6–8 years of experience in networking support, network operations, or enterprise network environments
- Solid understanding of networking fundamentals and protocols, such as TCP/IP, VLAN, STP, OSPF, BGP, MPLS, and VXLAN‐EVPN
- Hands-on experience with enterprise networking devices, including switches, routers, and wireless controllers/access points
- Proven ability to troubleshoot using logs, CLI outputs, packet captures, and network monitoring tools
- Familiarity with network operating systems and software/firmware lifecycle management
- Strong analytical and problem-solving skills with a structured, methodical troubleshooting approach
- Effective written and verbal communication skills in English and the local language, with the ability to clearly explain technical issues to customers and internal stakeholders
- Ability to develop simple automation or troubleshooting scripts using shell scripting or programming languages such as Python
- Hybrid work arrangement (average 2 days per week from an HPE office)
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