Networking Service Delivery Field Support Engineer (L3)
On-site · Mumbai, Maharashtra, India
Job Summary
The Networking Service Delivery Field Support Engineer (L3) is responsible for providing third-line onsite technical support and field engineering services to clients. This role involves managing incidents, troubleshooting issues, and ensuring service continuity. Key responsibilities include configuring and testing client infrastructure, logging and diagnosing incidents, collaborating with stakeholders, creating knowledge articles, and providing proactive support to meet service level agreements (SLAs). Candidates should possess excellent communication skills, the ability to work under pressure, and relevant experience in Networking technologies.
Required Qualifications
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Seasoned experience in technical support to clients
- Seasoned experience in diagnosis and troubleshooting
- Seasoned experience providing remote support in Networking technologies
Desired Qualifications
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP
- Cisco Dev Net certification preferred
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