Network/Telecom Technician
On-siteSalt Lake City, Utah, United States or Provo, Utah, United States
Job Summary
Install, maintain, and troubleshoot data network infrastructure including routers, switches, and cabling to ensure reliable connectivity. Perform routine maintenance, testing, and on-site repairs for customer devices while resolving connectivity issues and addressing security vulnerabilities. Provide endpoint support in the field, deploy networking solutions on-premise, cloud, or hybrid, and respond to after-hours calls and weekend requests. Document all daily work to build complete customer histories and collaborate with operations on continuous improvement projects. This role reports to the Electronic Security and Safety Department Manager, requires a valid driver's license, and involves climbing heights up to 300 feet and working outdoors in various weather conditions.
Required Qualifications
- Basic knowledge of control and electrical system design
- Demonstrate ability in supporting and troubleshooting IT network connected devices
- Experience with Routers/Switches, Wireless, Firewall and Security
- Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies
- Windows desktop and server operating systems
- IOS systems
- Proficient with MS Office productivity software
- Ability to efficiently organize and plan work tasks to meet company goals
- Ability to balance multiple projects
- Critical thinking with exceptional problem-solving skills, able to work independently and in team environments
- Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment
- Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner
- Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work
- Willing to participate in the company's required background and drug screening process
- Valid driver's license required
- Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time
- Lift and/or move up to 75 pounds
- Climb at heights of 300'+ for extended periods of time
- Work outdoors in a variety of weather conditions
- This position requires the completion of a thorough background and pre-employment drug and alcohol screening
- employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested
Desired Qualifications
- VMWare experience is recommended
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