Network Support Technician
$52,000–$72,800 year
On-siteDorris, California, United States
Job Summary
Provision, configure, and troubleshoot customer-facing equipment including routers, ONTs, and fixed wireless devices while diagnosing network connectivity and performance issues. Work directly with customers to gather information, communicate solutions clearly, and support service turn-ups, changes, and migrations. Participate in outage response and service restoration efforts, maintaining accurate documentation of all troubleshooting actions. Join the on-call rotation and work overtime as required. This role supports Cal-Ore Telecommunications' rural communities in Northern California and Southern Oregon, focusing on reliable voice, broadband, and wireless services.
Required Qualifications
- 5+ years of experience in network support, ISP, or telecommunications environments
- Strong understanding of IP networking fundamentals (TCP/IP, routing, switching, DHCP, DNS)
- Hands-on experience with customer network equipment (routers, ONTs, fixed wireless)
- Strong communication skills with the ability to explain technical concepts clearly
- Ability to work primarily on-site in Dorris, CA
- Valid driver's license
Desired Qualifications
- Experience working for an ISP or telecommunications provider
- Familiarity with fixed wireless access technologies
- Hand-on experience with network troubleshooting tools (e.g. Wireshark)
- Experience with network monitoring and ticketing systems
- Relevant certifications (Network+, CCNA, or similar)
- Experience administering Linux and Windows systems
- Experience with various programming/scripting languages (e.g. Perl, Python, PHP, etc.)
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