Network Support (New Grads 2026)
$86,000–$106,000 year
On-siteBurnaby, British Columbia, Canada
Burnaby, British Columbia, CanadaOn-sitePart Time$86,000–$106,000 yearBachelors DegreeTECHEnterprise
Part TimeBachelors DegreeEnterpriseTECH
Job Summary
Conduct basic troubleshooting on core Fortinet products, including Fortigate, while collecting and analyzing configuration and customer system information. Reproduce customer environments on lab equipment to isolate issues, recommend corrective actions, and consult technical documentation for known problems. Manage end-to-end technical cases, including proper escalation, customer communication, and leading management meetings until closure. Provide customer education on networking and product knowledge gaps, and contribute to publishing knowledge-based articles.
Required Qualifications
- 0-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems -- Windows, OSX, Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Strong communication skills, both written and verbal
- Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
Desired Qualifications
- Previous call center experience, preferably supporting data networking products and/or security products
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