Network Support Engineer
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide technical expertise for installations, troubleshooting, deployment, and configuring routers and wireless network equipment. Manage technical testing, virtual global support via messaging apps, and first-line support for enterprise customers through voice calls, emails, and tickets. Take ownership of incident resolution according to SLAs, troubleshoot connectivity issues, and explain resolutions to clients. Collaborate with network support engineers across different time zones to solve network malfunctions and join troubleshooting conference calls when required. Work 40 hours a week, five days a week, with potential inclusion of Saturdays and Sundays in a hybrid environment.
Required Qualifications
- good understanding of IP networking fundamentals and routing protocols
- problem-solving skills on basic network issues
- Cisco/Juniper certifications
- knowledge of Peplink, HP Aruba switching
- knowledge on WiFi products like Extreme or other related brands
- can communicate clearly and professionally in English, verbally, and in writing
- are proactive, adaptable, and a team player
- has no problems assisting customers over the phone
- have the willingness to learn and takes ownership of customer's issue from start to finish
- are a critical thinker
- 40 hours a week, 5 days a week which can include Saturdays and Sundays
Desired Qualifications
- have Cisco/Juniper certifications (a great advantage but not a must)
- have knowledge of Peplink, HP Aruba switching
- have knowledge on WiFi products like Extreme or other related brands will be advantageous
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