Network Support Engineer
$100,000–$150,000 year
On-siteStamford, New York, United States
Job Summary
Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems. Configure, monitor, and troubleshoot routing and switching platforms, Palo Alto Networks firewalls, and enterprise load balancers while designing, deploying, and supporting wireless infrastructure. Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment. Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability. Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users. Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations. Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures.
Required Qualifications
- Bachelor's degree in computer science or engineering
- 3+ years of experience in enterprise network support or engineering roles
- Hands-on experience with Cisco platforms, including IOS and NX-OS
- Experience with routing protocols such as BGP, OSPF, and EIGRP
- Experience with Arista EOS
- Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
- Experience administering F5 BIG-IP load balancers, including LTM and GTM
- Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
- Experience with network automation and scripting using Python, Ansible, and REST APIs
- Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles
- Experience supporting production, high-availability enterprise environments
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent written and verbal communication
- Effective cross-team collaboration
- Commitment to the highest ethical standards
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