Network Support Analyst
$100,000–$100,000 year
On-siteLos Angeles, California, United States
Job Summary
Maintain data communications equipment and provide desktop support for Windows, iOS, and Android devices while troubleshooting hardware and software issues. Install, configure, and monitor servers, networks, and application platforms including Cisco firewalls, HP switches, and Azure. Manage service requests for new installations, repairs, and preventative maintenance, ensuring seamless interconnection of workstations with diverse systems. Monitor successful processing, maintain hardware inventory, and execute patch management and upgrades to ensure security. Partner with vendors and third-party providers to implement infrastructure components and support application testing. Respond to and track applications incidents while managing third-party risk and developing companywide application policies. Work outside normal business hours and on-call as required.
Required Qualifications
- Bachelor's degree in the field of Computer Science or related area
- Minimum three years of help-desk experience
- Understanding of Active Directory and Group Policy Objects
- Demonstrates a working knowledge of both hardware and software, servers, TCP/IP networking and related network services, storage systems, and other infrastructure technologies
- Experience in building out, installing, configuring, and monitoring servers and network equipment
- Demonstrates effective verbal communication skills with all levels of the organization, as well as the ability to document technical procedures and solutions to issues
- Exercises sound judgment and analytical skills in troubleshooting complex desktop/server support issues
- Able to effectively handle multiple projects simultaneously
- Demonstrates initiative by identifying and escalating issues as necessary
- Familiar with the following technologies: Cisco Firewalls, HP switches, HP servers, powershell scripting, VMware, Citrix, Terminal server, WDS, WSUS, O365, Azure, AWS, Avaya IP telephony, AD, DHCP, DNS, routing
- Must be able to lift up to 25 pounds
- The responsibilities of this position may require employees to be on-call and/or work outside normal business hours
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