Network Services Manager - Audio Visual, Event Technology
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage the venue-based networking team and oversee network configuration, maintenance, and customer service inquiries for the Hilton Anatole. Lead planning and execution of all networking needs while training staff on SOPs to elevate service standards. Coordinate with sales and operations to configure client networks, approve temporary circuits, and troubleshoot equipment including client laptops. Drive inventory processes, review invoices, and ensure all occupied areas meet company standards. Participate in AV activities, sets, and strikes while maintaining accurate event information in business systems.
Required Qualifications
- High School Graduate or equivalent
- Minimum three (3) years' event technology experience in a hospitality environment
- Minimum three (3) years' demonstrated managerial experience
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
- Strong technical aptitude
- Strong understanding of layer 2 & 3 TCP/IP networking principles
- Knowledge of layer 2 VLANs, including set-up and configuration
- Demonstrated knowledge of virtual private networks (VPN)
- Must have a working knowledge of a variety of computer software programs
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Desired Qualifications
- CompTIA A+ preferred
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