Network Relations Client Services Lead
Hybrid · Arizona, United States or Tennessee, United States
Job Summary
Network Relations Client Services Lead enables local offices with operational guidance, onboarding, training, and field-facing service to strengthen the giver experience. Serves RM teams and Directors of Giver Services, leads onboarding and staff development, provides real-time field guidance, and coordinates training resource delivery (Litmos, The Loop, Salesforce basics). Manages seasonal increases in contributions and grants, collaborates with Donor Services, and supports field readiness and service consistency across local offices. Works in a remote or hybrid capacity, with a preference for proximity to Atlanta and openness to candidates located in AZ, FL, GA, KS, KY, MO, PA, or TN.
Required Qualifications
- Bachelor’s degree in business, communications, nonprofit management, or a related field
- 2–4 years of experience in customer service, sales operations, administration, project management, or operations
- Familiarity with CRM systems (Salesforce preferred) or other cloud-based platforms used for tracking or workflow management
- Experience communicating and training in a virtual or hybrid model
- Experience with onboarding execution, operational training, or field enablement initiatives
- Experience in high-touch, service-oriented environments; nonprofit or ministry experience is a plus
- Demonstrated ability to collaborate with cross functional teams on process driven initiatives
- Experience working with high net worth individuals, families, or trusted advisors is a plus
- Experience operating in an affiliate model is a plus
- Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word)
- Familiarity with cloud-based collaboration tools (e.g., SharePoint, OneDrive, Teams)
- Familiarity with, or ability to learn, Zoom, Loom, Canva, or other collaboration platforms
- Working knowledge of CRM systems (Salesforce preferred) or the ability to learn new systems quickly
- Understanding of onboarding execution, operational training workflows, and learning management platforms (e.g., Litmos); familiarity is a plus
- Comfort navigating project management or work-tracking tools (e.g., Asana, Trello, Monday.com)
- Strong problem-solving skills with the ability to triage questions and escalate appropriately
- Ability to learn and apply standardized processes, documentation practices, and system workflows
- Strong written and verbal communication skills and understanding of training materials and user guidance
- High attention to detail, accuracy, and follow-through in a fast-paced environment
- Proven aptitude for real-time problem diagnosis and solving
- Passionate about NCF’s Mission
- Proactive; Accuracy and High Achievement
- Project Management
- Relational
- Positive Team Player
- Communication
- Service Orientation and Field Focus
- Generalist Mindset
- Maintains sensitive and confidential information
- Ethical and courteous behavior
- Giver and Customer Focus – Meet Requirements; Anticipate Needs
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