Network Operations Tier I Analyst
$51,000–$82,000 year
HybridOrlando, Florida, United States or Ashburn, Virginia, United States
EXPIREDOrlando, Florida, United States or Ashburn, Virginia, United StatesHybridFull Time$51,000–$82,000 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Triage enterprise events and incidents via telephone and electronic requests, monitoring network services and responding to alarms while defining impact and escalating to Tier 2 support. Document incident status and solutions in database tools, and support service and change requests for a critical WAN/LAN/MAN environment. Provide polite customer service within a 24/7/365 NOC operation staffed on rotating shift schedules.
Required Qualifications
- Bachelors degree
- Associates degree and 2 years of experience
- High School diploma/equivalent and 4 years of experience
- U.S. Citizen
- ability to pass CBP Public Trust background investigation
- Experience routing and switching/Firewall (FW)/load balancing
- Working understanding of the OSI model Layers 1-3
- Working knowledge of TCP/IP and the functions of network technologies
- Relevant service desk/phone support experience
- Must be able to work shift work (2-4 days on site depending on customer direction)
- Knowledge of Cisco Switches and Routers
- Operational knowledge of Cisco ASA Firewalls
- Operational knowledge of F5 Load Balancer devices
- Operational knowledge of Network Monitoring tools
- Use of ServiceNow ticketing application in a NOC environment
- demonstrate understanding of Incident, Change, Problem and Request management practices
Desired Qualifications
- Active DHS CBP Public Trust
- active Top Secret, Top Secret/SCI, or higher U.S. Government security clearance
- Cisco Certified Network Associate (CCNA) or equivalent networking certification
- Experience with Cisco routing and switching technologies in an enterprise environment
- Experience using network monitoring and performance management tools such as Riverbed, IBM Netcool, Splunk, SolarWinds, or similar platforms
- Knowledge of ITIL processes, including incident, problem, and change management
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