Network Operations Manager
On-siteSt. Louis, Missouri, United States
Job Summary
Lead the team innovating and maintaining a world-class digital experience by transforming network, infrastructure, and operations support processes to ensure ongoing stability. Implement monitoring and automation across the landscape to create a "lights-off" environment, while planning, organizing, and supervising day-to-day technical support activities including troubleshooting, customer service issues, and installations. Establish RACI's, manage incident escalations, and define processes focused on improving customer experiences and aligning with Service Level Agreements. Create and maintain strategic roadmaps for digital transformation, oversee managed service providers to redefine the operating model, and develop a workforce plan that enables team growth. Recruit and hire top talent while fostering a culture of inclusion, balancing daily operations with long-term process improvements across internal and external teams.
Required Qualifications
- College degree
- 10+ years' experience - Enterprise level network support and design
- 6+ years' experience - Enterprise level telephony support and design
- Expert knowledge of: Wide Area Network (WAN) and Local Area Network (LAN) management and configuration principles
- Expert knowledge of: Cisco Networking hardware, IOS and NX-OS
- Expert knowledge of: Networks, security guidelines and industry 'best practices'
- Expert knowledge of: LAN/WAN hardware devices, specifically Cisco routers and switches
- Extensive experience: Designing and documenting networks from the ground up
- Extensive experience: Configuring and supporting firewalls, including rule creation and modification
- Extensive experience: Configuring and supporting load balancers
- Extensive experience: Configuring and deploying SD-WAN solutions
- Extensive experience: With QOS on Cisco routers, and voice technologies
- Experience with: Cisco IPT Phone Systems & Cisco Unified Call Center Express platform
- Experience with: Monitoring tools such as SolarWinds
- Experience with: Ticketing software
- Thorough understanding and expertise in configuring, troubleshooting, debugging and administration of Cisco technologies including but not limited to: Routers, Switches, and Voice technologies
- In depth understanding of the following protocols: VOIP, ISDN, Q921, Q931, H.323, H.264, BGP, MGCP, SIP, RTP, EIGRP, OSPF
- Highly skilled in: Solving complex technical problems involving integrated operating systems and hardware platforms
- Highly skilled in: Analyzing data and implementing solutions
- Highly skilled in: Assessing and prioritizing multiple tasks, projects, and demands
- Skills in establishing and maintaining cooperative working relationships with other employees, telecom companies, vendors, and other organizations
- Deep understanding of TCP/IP
- Deep understanding of Data Center design and maintenance
- Deep understanding of facility wiring design and implementation
- Understanding of Disaster Recovery concepts and applications and ability to identify opportunities for improvement and implement changes
- Proven ability to apply technology and process solutions to business problems
- Proven ability to manage large and complex projects and issues
- Experience in a large inter-networking or distributed computing environment
- Excellent communications and interpersonal skills
- Proven ability to work independently to complete projects/goals
- Results-orientation: positive goal-oriented attitude in the workplace
- Ability to successfully pass pre-employment (post offer) Company or Facility background check, motor vehicle record report and drug screening
Desired Qualifications
- Cisco Certified Network Administrator (CCNA)
- Cisco Certified Network Professional (CCNP)
- Configuring and supporting firewalls, including rule creation and modification, Checkpoint preferred
- Configuring and supporting load balancers, Citrix Netscaler preferred
- Configuring and deploying SD-WAN solutions, Silver Peak preferred
- Meraki MX technologies a plus
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