Network Operations Engineer III
$85,120–$134,400 year
On-siteDenver, Colorado, United States
Denver, Colorado, United StatesOn-siteFull Time$85,120–$134,400 yearLarge
Full TimeLarge
Job Summary
Operate and troubleshoot a globally distributed Data Center network, diagnosing Layer 1–3 routing and switching issues. Perform fault isolation, manage critical event escalations, and support backbone network repair tickets during business hours. Collaborate with facilities teams on maintenance activities and coordinate with vendors for hardware replacements via RMA processes. Proactively identify performance issues, optimize configurations, and contribute to automation efforts for continuous improvement. Document incident resolution steps, maintain accurate logs, and refine standard operating procedures based on recurring network challenges.
Required Qualifications
- Denver, CO
- Tier 3 NOC Engineer
- globally distributed backbone network
- advanced troubleshooting
- fault isolation
- incident escalation
- network optimization
- deep expertise in network infrastructure
- routing
- switching
- operational support
- primary escalation point for Tier 2 engineers
- ownership of complex cases
- driving cases to resolution
- process improvements
- automation
- monitoring system enhancements
- advanced Network Operations & Troubleshooting
- globally based Data Center network
- routing and switching devices
- fault isolation and resolution
- diagnosing Layer 1–3 network issues
- ownership of escalated cases
- successful resolution
- Manage and escalate critical events
- communicating clearly and concisely with stakeholders
- Support network circuit and hardware troubleshooting
- patch panels
- optics
- cabling
- Detect and diagnose various error/failure conditions
- array of network device types
- hands-on support for network incidents
- collaborating with engineering teams
- Tier 3 support for all Backbone Network Repair issues
- assisting other team members with advanced troubleshooting
- escalation point-of-contact during business hours
- handling troubleshooting, tooling, and process issues
- Coordinate with DC facilities teams
- maintenance activities impacting network infrastructure
- Own incident response processes
- escalations to higher-level support teams
- Rapidly respond to major network incidents
- supporting SEV initiation and resolution processes
- Monitor the respective BackBone infrastructure ticket queues
- ensuring timely and accurate responses to alerts
- Track and document incident resolution steps
- maintaining accurate logs in ticketing systems
- Proactively identify and resolve network performance issues
- optimizing existing configurations
- Develop and maintain network change documentation
- VLAN
- subnet
- DNS modifications
- Contribute to the creation of monitors, alerts, dashboards, and performance metrics
- drive continuous improvements
- Identify areas for automation
- improve efficiency
- Provide feedback on recurring network issues
- refining troubleshooting procedures and SOPs
- Support network optimization efforts
- participating in capacity planning and scaling initiatives
- Document and optimize operational processes and procedures
- alignment with best practices
- Follow Return Merchandise Authorization (RMA) processes
- coordinate with vendors for hardware replacements
- Ensure accurate inventory and documentation
- audit and asset management teams
- Monitor tickets for adherence to SLAs
- prompt issue resolution
- Expertise in Data Center networking
- rack installations
- routers
- switches
- VLANs
- routing protocols
- BGP
- OSPF
- MPLS
- Strong experience troubleshooting Layer 1–3 network issues
- large-scale production environment
- Hands-on experience with network monitoring tools
- SolarWinds
- Nagios
- PRTG
- similar
- Advanced knowledge of troubleshooting IP transport/transmission networks
- transceivers
- Experience capturing and analyzing network traffic
- troubleshooting
- Proficiency with ticketing systems
- ServiceNow
- Jira
- equivalent
- Strong analytical skills
- problem-solving mindset
- ability to work autonomously
- Excellent communication and documentation skills
- incident tracking and resolution
- Proven ability to work in a fast-paced, mission-critical environment
- Strong sense of ownership
- urgency
- drive in troubleshooting and resolving network issues
- Bachelor's degree in Computer Science
- Networking
- related field
- equivalent experience
- 8+ years of network operations experience
- focus on Optical networks
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.