Network Operations and Security Center
On-siteFort Belvoir, Virginia, United States
Job Summary
Monitor, manage, and troubleshoot the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to mission partners. Lead restorative actions for network degradations and outages by isolating issues, performing remediation, and escalating as needed while adhering to ITIL and SLA processes. Oversee real-time monitoring of global enterprise networks using DoD-approved tools, create incident tickets, and draft outage notification reports for critical events. Provide application support to various DTRA offices, interface with Mission Partners and vendors, and prepare operational briefs for senior leadership. Work a 24x7x365 rotation at Ft Belvoir, VA, requiring an active TS/SCI clearance and U.S. citizenship.
Required Qualifications
- U.S. citizenship
- active TS/SCI clearance
- BS degree
- 8 – 12 years or Master's with 6 – 10 years of prior relevant experience in network operations, help desk, or IT support role
- Specific experience, education and training may be considered in lieu of degree
- Oral and written communication for change procedures, and management updates to all levels of government and contractor leadership
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar)
- Experience with Remedy Ticket Systems
- Proficient in Active Directory and managing user accounts and security groups for the agency
- Understanding TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols
- Strong problem-solving and communication skills
- Ability to work in a high-availability, fast-paced environment with attention to detail
- Must possess an active Security+ or equivalent prior to start
- Must be a U.S. citizenship and hold an active DoD TS/SCI at time of consideration
- Must be available for Days shift (Sun, Mon, Tue, and every other Wed from 0600-1800 ET at Ft Belvoir)
- Must be available for Nights shift (Thu, Fri, Sat, and every other Wed from 1800-0600 ET at Ft Belvoir)
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