Network Infrastructure Engineer III / Tuesday thru Saturday 8amEDT to 5pmEDT
On-site · Ohio, United States
Job Summary
Provide technical network support to retail branches during the warranty support period following network upgrades; collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process; generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects; ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors; contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management.
Required Qualifications
- BS/BA degree or equivalent experience
- 5+ years of relevant production network support experience
- Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
- Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
- Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
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