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Roc Technologies3 days ago

Network Field Services Engineer

On-site · Preston, England, United Kingdom

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown

Job Summary

Hands-on Network Field Service Engineer responsible for installing and commissioning network switches, configuring Juniper wireless and switching, diagnosing wired network issues, maintaining network availability, on-site support at the Preston campus, liaising with vendors, and handling on-call Priority 1/2 incidents while delivering excellent customer service and keeping records in the ITSM system.

Required Qualifications

  • Previous experience in a customer-facing IT support or network support role
  • Hands-on experience with network switches and related infrastructure
  • Knowledge of Juniper switching and wireless technologies
  • Ability to diagnose and resolve network-related issues
  • Strong communication skills and ability to engage with technical and non-technical stakeholders
  • Excellent problem-solving and documentation skills
  • Ability to work independently and as part of a team
  • Willingness to participate in on-call rota
  • Experience working in fast-paced operational settings
  • Comfortable with on-site, campus-network environments
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Roc Technologies

Network Field Services Engineer

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