Network Field Engineer
$72,800–$72,800 year
On-siteMorristown, New Jersey, United States
Job Summary
Perform onsite network assessments before installations, then install and configure cloud phone systems, IP phones, routers, switches, and network equipment. Set up users, extensions, voicemail, auto attendants, call queues, and call routing while troubleshooting connectivity, VoIP performance, and call quality issues. Coordinate phone number porting, project schedules, and customer go-live activities by working closely with customer IT departments, vendors, and internal teams. Test systems before deployment, including emergency calling, voicemail, paging, and failover services, then train customer administrators and end users. Document installations, configurations, and project progress while owning technical issues through successful resolution. Full-time Monday–Friday schedule in Morristown, NJ, with a company vehicle and mobile phone provided.
Required Qualifications
- 3+ years of customer-facing technical field experience in VoIP or telecommunications
- 3+ years of customer-facing technical field experience in Managed IT services
- 3+ years of customer-facing technical field experience in Commercial networking
- 3+ years of customer-facing technical field experience in Structured cabling or low-voltage systems
- 3+ years of customer-facing technical field experience in Security or AV installations
- 3+ years of customer-facing technical field experience in a related technical field
- Working knowledge of LAN/WAN networking
- Experience with routers, managed switches, firewalls, wireless networking, or PoE devices
- Understanding of TCP/IP, DHCP, DNS, VLANs, NAT, and network troubleshooting
- Excellent communication and customer service skills
- Strong organizational and documentation skills
- Ability to work independently and manage multiple projects
- Valid driver's license with a good driving record
- Ability to lift up to 50 pounds
- Willingness to travel throughout New Jersey
Desired Qualifications
- Experience with Hosted VoIP or UCaaS platforms
- Experience with Microsoft Teams Calling or Direct Routing
- Experience with SIP, RTP, QoS, packet captures, latency, jitter, and packet-loss analysis
- Experience with Yealink, Poly, Peplink, Algo, or Phybridge hardware
- Experience with Cloud POTS, paging, fax, door-entry, alarm, or elevator communication systems
- Experience with Telephone number porting and carrier coordination
- Experience with CRM or communications platform integrations
- CompTIA Network+, CCNA, Microsoft, SIP School SSCA, or similar certifications
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