Network Engineering Manager
Hybrid · Charlotte, North Carolina, United States or Irving, Texas, United States
Job Summary
Lead and develop a team of network engineers providing advanced troubleshooting and escalation support; establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams; mentor engineers to build deep technical capability and operational excellence; provide leadership during major incidents with clear technical direction and rapid resolution; act as senior escalation point for high severity network issues; ensure thorough post-incident reviews and corrective action tracking; oversee troubleshooting across routing, switching, firewalls, load balancers (F5), proxies, and SD-WAN; drive systemic improvements by identifying incident patterns and reducing recurring issues; partner with Network Engineering, Architecture, Service Management, and other technology towers; engage vendors and TAC organizations; lead follow-the-sun support model including on-call rotations; strong analytical mindset and cross-functional communication to executives; commitment to continuous improvement, operational excellence, and risk reduction; strong documentation and reporting discipline
Required Qualifications
- 5+ years of Network Engineering experience, or equivalent demonstrated through work experience, training, military experience, education
- 2+ years of Leadership experience
- Experience in Network Operations, Priority Support, or equivalent experience
- Proven ability to lead teams and drive resolution of complex network issues in large-scale environments
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