Network Engineer
On-siteAmerican Fork, Utah, United States
Job Summary
Administer, monitor, and maintain LAN, WAN, WLAN, VPN, and internet connectivity services while troubleshooting network, wireless, and connectivity issues. Support network equipment including switches, routers, firewalls, and wireless access points, and assist with upgrades, migrations, and hardware refreshes. Provide Help Desk support for end users across multiple locations, resolving technical issues on Windows and macOS, provisioning equipment, and training staff on technology usage. Maintain network diagrams, documentation, and standard operating procedures, and participate in disaster recovery and business continuity activities. Collaborate with vendors to resolve infrastructure issues and support cybersecurity initiatives. Approximately 70% of the role focuses on network and infrastructure responsibilities, while 30% supports Help Desk operations.
Required Qualifications
- Bachelors or Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or related field; or equivalent work experience
- 1-3 years of hands-on experience in Help Desk, Network Support, or related technical roles
- Experience supporting Microsoft Windows environments
- Basic networking knowledge and troubleshooting experience
- Understanding of TCP/IP networking concepts
- Knowledge of DNS, DHCP, VPN, VLANs, routing, and switching fundamentals
- Familiarity with wireless networking technologies
- Experience supporting Windows 11 and macOS environments
- Basic understanding of Active Directory, Microsoft 365, and identity management
- Knowledge of hardware troubleshooting and workstation deployment
- Familiarity with networking equipment such as Cisco, Ubiquiti, Aruba, Meraki, or similar platforms
- Understanding of cybersecurity fundamentals, malware protection, phishing prevention, and endpoint security
- Experience with network monitoring, ticketing systems, and asset management tools
- Ability to read and maintain network diagrams and technical documentation
- Strong troubleshooting and analytical abilities
- Exceptional customer service and communication skills
- Ability to explain technical concepts to non-technical users
- Strong organizational and time-management skills
- Ability to prioritize competing requests in a fast-paced environment
- Self-motivated with a strong desire to learn and develop technical skills
- High attention to detail and commitment to documentation
- Must be able to perform with or without accommodations
- Reliable and consistent attendance
- Occasional lifting of up to 30 lbs
- Ability to travel between company locations as needed
- Primary worksite (American Fork, UT)
- Work hours may vary based on business needs
- Occasional overtime may be required, based on business needs
- Approximately 70% of the role focuses on network and infrastructure responsibilities, while 30% supports Help Desk operations and end-user technology needs
Desired Qualifications
- CompTIA Network+, Security+, or A+ certifications is a plus
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