Network Engineer
HybridCoventry, England, United Kingdom
Job Summary
Deploy, maintain, and improve network infrastructure including Cisco switching, firewall, wireless, and SD-WAN technologies across multiple sites and datacentres. Provide 2nd and 3rd line technical support as an escalation point for Service Operations and Infrastructure Engineering teams. Support vulnerability remediation, network security improvements, and compliance activities while ensuring SLA targets are met. Participate in infrastructure projects to design, implement, and support new network services. Develop monitoring, alerting, and capacity management processes to proactively identify and resolve issues. Plan, implement, and document infrastructure changes in accordance with ITIL-based processes. Create and maintain technical documentation, operational procedures, and network diagrams. This role is hybrid based in the Coventry office and reports directly to the Infrastructure Engineering Manager.
Required Qualifications
- Strong Cisco Networking skills (Switches, Firepower(FTD), Wireless LAN Controller) - CCNA or equivalent
- Strong understanding of network security principles, firewall management, vulnerability remediation, VPNs, access control and secure network design
- Good extended network administration experience, Load balancers, VMWare, Hyper-V, WAN, WLAN, and LAN configurations, network problem solving
- SDWAN Experience (Juniper SSR)
- Excellent understanding of all DHCP, DNS, TCP/IP
- Experience delivering infrastructure projects alongside operational support within an ITIL / change-managed environment
- Strong troubleshooting skills and the ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions
- Experience working with third-party network providers and managing vendor escalations through to resolution
- Ability to create and maintain high-quality network documentation, operational procedures and support handover material
- Excellent communication Skills
- Ability to manage and prioritise own workload
Desired Qualifications
- Configuration and support of VMWare ESX or Hyper-V environments
- Network Load Balancers
- Hosting
- Network monitoring software experience e.g. Solarwinds, PRTG, Logic Monitor
- Awareness of Windows Server networking configuration
- Awareness of Enterprise storage
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