Network Engineer Lead
On-siteBogotá, Bogota D.C., Colombia
Job Summary
Lead day-to-day network engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing routing, switching, firewalls, and wireless across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Assign and prioritize tickets, changes, and projects for Senior and Junior staff while providing hands-on support for complex escalation issues. Own network change management, including planning, risk assessment, peer review, and execution of scheduled changes per ITIL practices. Partner with the Network Architect to implement designs and standards, oversee firewall administration and security policies, and coordinate wireless support for Cisco and Cambium environments. Serve as the escalation point for major incidents, driving root cause analysis and remediation. Mentor staff on onboarding and technical skill-building, maintain accurate documentation, and ensure compliance with client security policies.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field, or equivalent professional experience
- 5+ years of hands-on network engineering experience, including at least 2 years in a lead, senior, or supervisory capacity
- Strong expertise in enterprise routing and switching (Cisco preferred) across multi-site WAN/LAN environments
- Hands-on experience administering enterprise firewalls (Cisco, Palo Alto, Fortinet, or similar)
- Solid understanding of ITIL change and incident management processes
- Experience supporting multi-country or multi-region network environments
- Strong troubleshooting and root-cause-analysis skills for complex, multi-layer network issues
- Strong verbal and written communication skills in English
Desired Qualifications
- CCNP or equivalent professional-level networking certification
- Experience with wireless networking platforms (Cisco, Cambium, or similar)
- Experience supporting voice/UC platforms (Cisco Call Manager/CUCM, Teams Calling) or coordinating with voice engineering teams
- Experience in a managed services or outsourced IT delivery environment supporting enterprise clients
- Bilingual English/Spanish or English/Portuguese a plus
- ITIL Foundation certification
- Familiarity with voice/UC platforms (CUCM, Teams Calling) a plus
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