Network Engineer
$35,000–$60,000 year
HybridAlbany, Georgia, United States
Job Summary
Serve as front-line IT support for client environments, handling hardware, software, networking, and server issues through both in-person and remote channels. Provide first-point escalation for issue reporting while offering a white-glove support experience that exceeds client expectations. Install and configure components to ensure optimal performance, collaborate with technicians to develop solutions, and maintain thorough documentation. Identify automation opportunities, interface with third-party vendors as a liaison, and participate in a 24x7 on-call rotation for after-hour upgrades. Demonstrate problem-solving skills to diagnose and resolve complex issues while managing client expectations and maintaining high-quality standards.
Required Qualifications
- High school diploma or equivalent
- 1-year of computer and/or network support experience
- Exceptional written and verbal communication skills
- Ability and desire to learn and adapt quickly
- Exceptional customer service skills
- Attention to detail
- Advanced knowledge of computer systems, including hardware, software, OS, and peripherals
- Working knowledge of networking fundamentals and hardware
- Knowledge of cyber security fundamentals
- Demonstrated ability to work in a fast-paced environment
- Time management, organization, and communication
Desired Qualifications
- Advanced level degree or certifications
- CompTIA A+
- Network+
- Security+
- any Microsoft
- Managed Service Provider experience
- Use of PSA/Ticketing system experience
- Experience as a tier 1-2 IT Support Specialist
- Working knowledge of O365, Azure, Sharepoint
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