Network Delivery Project Manager
$79,050–$93,000 year
RemoteUnited States
Job Summary
Manage all aspects of implementation projects for packaged and custom configuration services, working consultatively with customers to set expectations, plan scope, and communicate timelines. Ensure project records reflect customer goals and status while advising clients on data requirements to configure their Salsify platform. Prepare and communicate across internal and customer teams to deliver results within project plans, recognizing and communicating risks to relevant stakeholders. Identify conflicts or changes, distinguishing self-managed items from those requiring additional support, and collaborate with management to drive resolution and alignment. Coordinate with department heads and teams across Network Success, Services, and Support to schedule resources necessary for project delivery.
Required Qualifications
- 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred
- Experience working in project management software and collaborative tooling (Confluence, JIRA, Smartsheet, Asana, Kimble)
- Ability to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan
- Solid PMO competencies and behaviors, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project's source of truth
- Experience in leading teams to help customers integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.)
- Curiosity to learn about new businesses and industries, and ability to quickly grasp and make effective use of industry and a customer's specific terminology
- Comfort and energy by spending your day interacting with many different people across multiple levels in both internal and customer organizations
Desired Qualifications
- Experience leading teams to help customers integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.)
- Curiosity to learn about new businesses and industries
- Ability to quickly grasp and make effective use of industry and a customer's specific terminology
- Embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges
- Constant risk/issue/change identifier who coordinates multiple teams to reach resolution
- Foster great relationships with internal teams and external customers
- Unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal
- Work within established processes and tools to navigate projects through all stages of their lifecycle
- Work collaboratively with management to resolve complex change management and escalated team dynamics
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