Network and System Support Specialist
On-siteKarachi, Sindh, Pakistan
Job Summary
Monitor and maintain network infrastructure, including LAN, routers, switches, and wireless networks, while assisting in configuration, upgrades, and patch management. Troubleshoot and resolve hardware, software, and connectivity problems for end-users, and participate in network incident response providing on-call support as needed. Manage vendor correspondence, negotiate turnaround times and service credits per SLA, and ensure network security by monitoring vulnerabilities and maintaining access controls. Prepare documentation for annual audits, identify compliance gaps, and collaborate with other IT teams to escalate complex technical issues.
Required Qualifications
- Bachelors in computer science or any equivalent IT Qualification
- Minimum 1.5 years experience
- Strong understanding of TCP/IP, DNS, DHCP, VPN, VLAN and network security concepts
- Hands-on experience with networking devices such as Cisco, Juniper, or similar vendors
- Good written and communication skills
- Ability to work independently and within a team environment
Desired Qualifications
- CCNA
- ABBYY FineReader PDF
- ABBYY FlexiCapture
- Cloud Infrastructure
- Database Administration
- Database Management System (DBMS)
- Database Performance Management
- Database Repair
- Database Server
- Database System Backups
- Database System Support
- Database Tuning
- Data Cleaning
- Data Querying
- Data Retrieval
- Data Virtualization
- Device Management
- Directory Permissions
- Document Processing
- Emotional Regulation
- Empathy
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