Network and Server Support for Data Center - onsite NYC
On-siteNew York City, New York, United States or New York, United States
Job Summary
Conduct 24x7 on-call server and network infrastructure support within a lower Manhattan data center, executing rack mounting, storage replacement, and warranty facilitation for Dell and Cisco hardware. Debug hardware issues on legacy systems including NetApp E-Series, Lenovo DE enclosures, and Dell Powervault storage, while monitoring alerts and managing power and airflow. Create end-to-end tickets with vendors to resolve hardware faults, adhering to a less than one-hour response SLA for Mon-Fri 9-5 and a two-day fix window, with weekend availability for Server 1 issues. All work is onsite; remote support is not permitted.
Required Qualifications
- Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage)
- Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
- Monitoring experience
- Setup and monitor alerts for hardware issues
- Create tickets with respective vendors and resolve issues - end to end
- Experience with Dell and Cisco
- Very strong experience
- All on-site
- No remote support
- Availability on weekends for Server 1 issues
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