Network Administrator
$80,000–$87,000 year
On-siteWorcester, Massachusetts, United States
Job Summary
Monitor the Network group ticket queue and perform advanced troubleshooting, root cause analysis, and issue resolution for wired and wireless services. Install, configure, maintain, and replace Aruba switching and wireless infrastructure, including switch provisioning, firmware updates, and access point deployment. Manage network data closets, perform cable management, and maintain inventory validation and documentation. Assist with network modernization projects, switch refreshes, and wireless upgrades while administering Aruba ClearPass for endpoint onboarding. Participate in after-hours maintenance and provide on-site support for major campus events.
Required Qualifications
- Bachelor's degree in a technical discipline or equivalent combination of education and relevant work experience
- Minimum of three years of progressively responsible experience supporting enterprise networking environments
- Demonstrated experience supporting enterprise switching and wireless infrastructure
- Working knowledge of TCP/IP networking, Layer 2 switching, Layer 3 routing, VLAN architecture, DHCP, DNS, wireless networking, and network troubleshooting methodologies
- Experience using common network diagnostic tools and utilities including SSH, ping, traceroute, packet captures, and cable certification tools
- Experience supporting Aruba, Cisco, or comparable enterprise networking platforms
- Ability to interpret network logs, authentication logs, and firewall logs to assist in troubleshooting and operational support activities
- Strong commitment to documentation, operational consistency, and adherence to established standards and best practices
- Aruba Certified Switching Associate (ACSA), Aruba Certified Switching Professional (ACSP), Aruba Certified Mobility Associate (ACMA), or comparable Aruba certifications
- Aruba ClearPass experience and certifications
- Cisco CCNA or higher-level networking certifications
- Experience supporting network access control platforms and authentication technologies
- Experience in higher education or similarly complex enterprise environments
- Strong commitment to teamwork
- Dependable and Reliable
- Service Oriented
- Excellent Written & Verbal Communication
- Proficient Problem Solving
- Strong Technical Troubleshooting Skills
- Understanding risks and using best practices to mitigate and minimize risk
- Strong Documentation and Organizational Skills
- Flexibility
- Strong Interpersonal Skills
- Eagerness to learn and advance technical knowledge
- Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment
- Occasionally provide on-site network support for home football games and other major campus events
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