Network Administrator
On-sitePhoenix, Arizona, United States
Job Summary
Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support enterprise applications, including ERP, PLM, CAD, and engineering software tools. Manage user accounts, permissions, and access controls in Active Directory and other systems. Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms. Maintain and update IT documentation, knowledge base articles, and asset inventories. Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable). Assist with system upgrades, patch management, and hardware deployments. Escalate complex technical issues to senior IT staff or vendors as needed. Work in an office and shop floor environment with occasional physical demands including lifting up to 50 pounds.
Required Qualifications
- Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience)
- 3-5+ years of experience in helpdesk, system support, preferably in a manufacturing environment
- Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting
- Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments
- Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki
- Experience with Active Directory
- Bachelors Degree in Management of Information Systems, Computer Science or related field or equivalent combination of education and work experience
- One year experience in manufacturing Information Technology environment
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Working knowledge of virtualization, VMWare, or equivalent
- Working knowledge of Microsoft Exchange
- In depth knowledge of wired and wireless network technologies
- Detail oriented with meticulous work habits. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Excellent oral, written and interpersonal communication skills
- Demonstrated ability to develop and maintain effective working relationships
- Ability to work responsibly with or without direct supervision
- The employee must occasionally lift and/or move up to 50 pounds
Desired Qualifications
- Strong analysis skills to diagnose hardware/software issues efficiently
- Ability to work independently or as part of a team in a fast-paced environment
- Attention to detail and documentation discipline Commitment to security, compliance, and operational excellence
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