Netsuite Support & Optimization (PPS) Senior Consultant

Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication. Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements. Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope. Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows. Identify support risks and issues and escalate appropriately, contributing to mitigation strategies. Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction. Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery. Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations. Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. Must be based in the Philippines; this is a fully remote role.