NetSuite Implementation Manager
On-siteGuadalajara, Jalisco, Mexico
Guadalajara, Jalisco, MexicoOn-siteFull TimeSenior LevelTECHSmall
Full TimeSenior LevelSmallTECH
Job Summary
Own the technical setup and configuration of ERPs including NetSuite, Sage Intacct, MS Dynamics, and Acumatica for Paystand customers. Act as a trusted advisor to stakeholders, translating requirements into executable implementation plans and customizing workflows across UAT and Production environments. Lead walkthroughs, train customer finance teams, and drive go-live validation while leveraging AI tools and automation to manage high volumes of concurrent implementations efficiently. Coordinate internally with Solutions, Support, and Engineering to resolve configuration issues and ensure seamless handoff to Customer Success.
Required Qualifications
- 2-4 years in ERP-focused implementation, onboarding, or technical customer success
- Strong working knowledge of at least one major ERP (NetSuite, Sage Intacct, Business Central, or Acumatica preferred)
- Ability to install bundles, configure roles/permissions, map financial fields, and troubleshoot ERP-integrated applications
- Project management mindset: able to juggle multiple implementations, deadlines, and teams at once — leveraging tools and automation to scale personal output
- Consultative instincts — able to guide customers toward smart implementation decisions based on best practices and their business context
- Demonstrated comfort using AI tools, automation platforms, or workflow tooling to reduce manual work and improve execution speed
- Clear communicator in both English and Spanish; confident leading customer calls and training sessions
- Comfortable navigating ambiguity and driving clarity in fast-moving projects
- Attention to detail, works well under pressure, strong ownership mindset, and an instinct to follow through without being asked
- Most of our roles are onsite
Desired Qualifications
- familiarity with payment processing systems, HubSpot or other CRM, project management, or customer onboarding workflows
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