Net Metering Specialist
On-siteNewark, New Jersey, United States
Job Summary
Process applications, review requests, and interact with customers to create and manage orders for new electric and gas service projects. Screen and interpret utility requirements to design infrastructure, then create initial shells for technical customer projects ensuring high accuracy. Generate invoicing, refunding agreements, and meter set orders while reviewing interconnection applications for compliance with NJ Board of Public Utilities standards. Answer customer inquiries regarding the interconnection program and job status, then create net meter work orders in the Work Management System to route to the Electric Division. Follow up on past-due jobs, review division responses, and update tasks throughout the process including issuing meter sets and entering account numbers. Track receipt of UCC certificates and coordinate the issuance of Utility Acceptance letters.
Required Qualifications
- High school diploma
- Entry level candidate
- Customer service background
- Willing to train
- Basics in excel
- Working knowledge of Microsoft Excel
- Working knowledge of Microsoft Word
- Working knowledge of Microsoft Outlook
- Must be proficient in typing
- Customer interaction experience – Phone support
- Solar knowledge/Solar Program knowledge
- SAP knowledge
Desired Qualifications
- Utility experience
- Cable experience
- Fiber experience
- Electric experience
- Solar experience
- Water (solar) experience
- Strong written and oral communication
- SAP, CCS, CRM experience
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