NEIGHBOR SUCCESS COACH
On-siteCarrollton, Texas, United States
Job Summary
Identify neighbor needs across all five SDOH pillars and initiate resource connections to internal experts, then close the loop to confirm outcomes. Build trust-based coaching relationships by conducting regular whole-household sessions aligned to individualized pathway plans. Carry an assigned caseload while administering assessments to drive goal-setting and progress measurement. Connect participants with employment services, housing assistance, healthcare, and financial capability resources, documenting all sessions and pathway progress in Salesforce. Collaborate with program teams and community partners to ensure coordinated service delivery, flagging at-risk neighbors for re-engagement strategies. Flag neighbors in crisis or disengaging promptly to the Coaching Expert or Director. Works 8:00 AM – 5:00 PM Monday through Friday with evening and weekend coverage based on program needs.
Required Qualifications
- Bachelor's degree in social work, human services, psychology, education, public administration, or a related field OR equivalent combination of education and relevant experience
- Minimum 2 years of experience working with individuals or families experiencing economic hardship in roles such as case management, coaching, workforce development, or social services
- Demonstrated ability to support individuals in setting and achieving personal or professional goals
- Experience working with diverse populations in a community-based or nonprofit setting
- Strong interpersonal communication skills and ability to build rapport quickly
- Works from 8:00 AM – 5:00 PM Monday through Friday with evenings and weekends based on program needs
Desired Qualifications
- Bilingual English/Spanish
- Experience using coaching models/framework
- Training or certification in motivational interviewing, coaching, or executive functioning development
- Experience in workforce development, financial capability, housing stability programs, or education pathways
- Experience using data-driven coaching tools or participant progress tracking systems
- Knowledge of community resources related to employment, housing, healthcare, and financial stability
- Working knowledge of assessment tools including administration, goal-setting, progress tracking, and session documentation
- Foundational understanding of all five SDOH pillars (Income, Health & Food, Workforce, Education, Housing) and how they interact within a whole-household coaching plan
- Familiarity with trauma-informed and strengths-based coaching frameworks; ability to apply both in a community-based, non-clinical setting
- Familiarity with Salesforce for session documentation, resource connection tracking, and pathway progress recording
- Working knowledge of community resources across SDOH domains enough to identify when a resource connection is needed and who to loop in from the Specialist or Expert tier
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