NDIS Support Worker Team Lead
HybridAdelaide, South Australia, Australia
Job Summary
Mentor, coach, and guide support workers to deliver safe, person-centred care aligned with participant care plans and organisational standards. Develop matching strategies to pair workers with participants based on skills and preferences, while fostering a collaborative team culture that encourages accountability and professional growth. Provide ongoing supervision and performance support to ensure consistent service delivery, manage rostering processes, and communicate with the Operations Manager regarding workforce planning and budget considerations. Ensure support workers accurately implement risk management strategies and engage proactively with participants, families, and allied health professionals. Participate in a monthly on-call roster to ensure continuity of care. Full-time hybrid position in Adelaide, South Australia.
Required Qualifications
- Proven experience in an NDIS Team Leader role within the disability or community services sector
- Strong understanding of the National Disability Insurance Scheme framework and industry standards
- Experience in direct support work and leading or coordinating teams
- High-level understanding of the SCHADS Award and its practical application in workforce management
- Demonstrated ability to lead, motivate, and develop a team toward achieving organisational goals and high standards of customer service
- Excellent interpersonal skills with strong written and verbal communication abilities
- Ability to manage competing priorities effectively in a fast-paced environment
- Authorised to work in South Australia
- Valid Driver License
- An understanding of the NDIS, disability, and community services sector
- Certificate III Individual Support/Disability/HR or studying towards the qualification
- Have experience in coordinating a team in a fast-paced environment with competing priorities
- Working with Children Check
- NDIS Worker Screening Check
- First Aid/CPR Certificate
Desired Qualifications
- Experience in coordinating a team in a fast-paced environment with competing priorities
- Have experience in coordinating a team in a fast-paced environment with competing priorities
- Certificate III Individual Support/Disability/HR or studying towards the qualification will be highly regarded for these positions
- This position involves interacting with clients who speak Arabic. Proficiency in Arabic is highly regarded
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