Navigation Center Supervisor
$70,304–$70,304 year
On-siteGrover Beach, California, United States
Job Summary
Oversee daily operations of the Navigation Center office and supervise Case Managers delivering direct client assistance across four key programs: Coordinated Entry, Homelessness Prevention, Rapid Re-Housing, and Homeless Youth Services. Conduct training on data entry, operational procedures, and safety; review timecards; and resolve operational problems by creating or revising policies and procedures. Collaborate with government entities, faith-based organizations, and local businesses to develop a cohesive system of care. Assist in creating case plans, approving direct client assistance, and resolving client grievances while responding appropriately to emergencies. Effectively de-escalate potentially violent situations and work compassionately with individuals in crisis.
Required Qualifications
- Minimum of a Bachelor's Degree in a related field, OR 3 years of experience in homeless services or supportive housing services
- 2 years or more of supervision experience
- High attention to detail
- Ability to coordinate multiple projects simultaneously in a high-pressure and time-sensitive environment
- Proficiency in Microsoft Office: Advanced proficiency in Microsoft Office Suite, specifically Excel (data management, formulas, reporting) and Outlook (professional communication and calendar management)
- Technical Adaptability: Demonstrated ability to quickly learn and master specialized client tracking systems, database software, and proprietary electronic health/client record platforms
- Highly motivated self-starter, with proven ability to develop creative solutions
- Display a high level of initiative, effort, and commitment towards completing assignments efficiently
- Well-developed decision-making skills and attention to detail with a high level of accuracy
- Excellent time management skills and the ability to work with minimum supervision
- Professional demeanor and interpersonal skills
- Ability to excel both individually and in a diverse, collaborative team environment
- Excellent written and oral communication skills
- Ability to handle sensitive and confidential client, employee, volunteer, and donor information and situations
- Able to remain calm in demanding and unpredictable situations
- Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues
- Reliable transportation, valid California driver's license, and ability to qualify for organization's driver insurance coverage
- Current tuberculosis test
- CPR/First Aid Certification
Desired Qualifications
- Bilingual Spanish
- Previous experience with social services and/or homeless programs
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