National Support Specialist (Support Team)
$40,000–$50,000 year
On-siteHickory, North Carolina, United States
Hickory, North Carolina, United StatesOn-siteFull Time$40,000–$50,000 yearSmall
Full TimeSmall
Job Summary
Act as the primary contact for clients and technicians regarding support tickets, coordinating efforts among field technicians, on-site contacts, and clients. Manage scheduling and ticket closure while providing estimates for small to medium-sized projects. Maintain accurate project status updates in CRM software and collaborate with other departments to resolve customer issues. Prioritize client satisfaction and deliver exceptional service as you navigate the fast-paced technology industry. This entry-level position offers training and a KPV-based bonus plan for high performers.
Required Qualifications
- Associate degree or equivalent work experience
- In-office position available in Hickory, NC
Desired Qualifications
- Familiarity with Networking
- Familiarity with Access Control
- Familiarity with CCTV
- Familiarity with Low Voltage Cabling
- Familiarity with Wireless Networks
- Familiarity with AV Systems
- Familiarity with Intrusion Detection Systems
- Proactive Doer mindset
- Customer Obsessed mindset
- Organizational and Communication Skills
- Strong written and verbal communication abilities
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