National Suicide Prevention Lifeline Crisis Intervention Specialist (988 Operator)
$36,192–$38,272 year
On-siteCovington, Kentucky, United States
Job Summary
Screen for suicidal intent and assess the immediate safety of individuals in crisis, utilizing nonjudgmental communication to de-escalate situations involving children and adults. Actively listen, implement safety plans, coordinate emergency services, and document all client interactions while providing resources for housing, food, and utilities. Offer follow-up support to high-risk callers and assist concerned third parties such as family members or neighbors. Work with supervisors to ensure quality care and effective crisis resolution. This on-site role at NorthKey Community Care in Covington, KY requires 1st shift hours from 8:00 am to 5:00 pm, including holidays and weekends, for candidates with at least one year of crisis intervention experience.
Required Qualifications
- At least 1 year working with individuals experiencing crisis and/or experience providing crisis intervention services
- Excellent listening skills
- Crisis de-escalation skills
- Building rapport with individuals in immediate crisis
- Ability to work under pressure with individuals (could include both children and adults) in immediate crisis who could be actively talking about suicide
- Active listening to individuals, assessing their needs, implementing safety plans, coordinating emergency services when necessary, and documenting interactions
- Provide resources as needed based on assessment of needs (for example, connecting them to services for utilities, homeless services, food pantries, housing, and other community resources)
- Provide follow-up support to high-risk callers reporting suicidal or homicidal thoughts or behaviors
- Work with other team members and supervisors to ensure quality care and effective crisis resolution
- Provide support to concerned third parties who are worried about someone at risk of suicide
- Accurately and efficiently document all client interactions
- Must be available for holidays and weekend hours
Desired Qualifications
- A bachelor's degree in human/social services
- Peer Support Certification
- Prior experience answering National Suicide Prevention Lifeline (988) calls
- Familiarity with the Northern Kentucky region
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