National Service Centre Technician
$100,000–$150,000 year
On-siteSpennymoor, England, United Kingdom
Job Summary
Provide first fix resolution for all tools received into the National Service Centre, covering warranty and chargeable repairs, reconditioned tool activity, and service excellence for DEWALT, STANLEY, and BLACK+DECKER brands. Continuously learn technical repair know-how across various brands and flexibly switch between repair functions while assisting colleagues with technical support and helping other business areas. Build and maintain relationships with internal stakeholders including the Administration Team, After Sales Service Team, Engineering, Product Management, and Quality Teams. Comply with standard operating procedures, computer system requirements, and all Environmental, Health and Safety on-site requirements. Achieve individual performance targets and objectives while embracing change within the NSC.
Required Qualifications
- Positive, professional, and flexible approach to work, with a strong can-do attitude.
- Strong interpersonal and communication skills, with the ability to build effective relationships and work collaboratively within a close-knit team.
- Broad technical capability, with strong problem-solving skills and the ability to manage varied and complex tasks to meet business requirements.
- Technical background with experience working in a similar technical role
Desired Qualifications
- Working experience of Microsoft Office & SAP
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.