National Project Manager Scanning Services
On-site · Los Angeles, California, United States
Job Summary
Oversee ARC's nationwide Scanning Centers to ensure consistent execution, operational efficiency, and successful project delivery. Lead large-scale scanning and document conversion projects from inception through completion, ensuring milestones, quality standards, and timelines are met. Partner with customers and internal stakeholders to deliver projects per approved SOWs and service levels. Support Sales by participating in customer assessments, solution design, project scoping, and proposal development. Conduct site assessments to evaluate document management requirements, workflows, risks, and implementation strategies. Define detailed SOWs, project plans, and operational requirements that align customer expectations with service delivery. Assist in negotiating MSAs and contractual terms to support execution. Serve as the primary point of contact between customers, sales, and production operations to facilitate communication and issue resolution. Monitor project performance, resource allocation, budgets, and deliverables to ensure success and customer satisfaction. Identify opportunities for process improvements and best practices across scanning and archiving projects.
Required Qualifications
- Minimum of 5 years of experience in a leadership role, preferably in document scanning solutions
- Proven track record of successfully managing multiple projects simultaneously
- Excellent communication, negotiation, and interpersonal skills
- Ability to prioritize tasks, meet deadlines, and adapt to changing priorities
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