National Operations Specialist
$65,000–$75,000 year
RemoteUnited States
Job Summary
Provide on-site leadership and strategic direction across properties during staff vacancies or training needs. Train and manage site staff including the Property Manager, Assistant Property Manager, Leasing & Marketing Manager, Maintenance Staff, and Community Assistants. Monitor and regulate Accounts Payables, Accounts Receivable, leasing efforts, and overall property operations. Organize resident move-outs, property turns, and move-ins when the Property Manager is unavailable. Evaluate financial budgets and monthly income statements to determine accruals and reclasses. Conduct resident mediation and conflict resolution to maintain community harmony. Monitor and advise on rate and leasing specials based on tour velocity and conversion. Report to the Director, Training & Support with 75% travel. Bachelor's degree preferred with 4+ years in property management or student housing.
Required Qualifications
- Bachelor's degree preferred or comparable experience in the student housing space
- 4+ years' experience as a Property Manager or equivalent role
- Knowledge of the market competition, local businesses, and university
- Excellent planning to manage a team
- Communication with residents, team members, and senior management
- Desire to travel up to 75%
- Live within 1 hour of a major airport
Desired Qualifications
- Background in Student Housing, property management, or marketing and leasing
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