National Operations Manager
On-siteSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Partner with leadership to implement business growth objectives across all Australian states and oversee State Operations Managers to drive unified delivery of strategic Office Leasing priorities. Champion adoption of JLL Business Services and best practice processes while contributing to income growth through strategic initiatives that secure constant market visibility. Enable teams with streamlined onboarding and training processes, host monthly Operations & Growth calls, and track progress on key strategic projects. Enhance client experience through streamlined templates, data insights, and process improvements while collaborating on national client engagement activities. Lead Leasing Advisory technology integration projects and manage refreshed SharePoint platform implementation to streamline interdepartmental workflows and knowledge sharing.
Required Qualifications
- 3+ years' experience in Operations Management
- Experience in property/commercial real estate agency
- Strong written and verbal communication skills
- Advanced skills with Microsoft Office Suite (Word, PowerPoint & Excel)
- Exceptional attention to detail and commitment to accuracy
- Ability to work with tight timeframes and deadlines
- Strong time and project management capabilities
- Outstanding interpersonal skills and ability to engage stakeholders at all levels
- Continuous drive for efficiency and process improvement
- Experience in driving change, adoption and clear processes for teams
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