National Operations Manager

National Operations Manager responsible for end-to-end operations in imports/exports and dispatch within Japan/APAC, driving process management, improvements and re-engineering, and managing people including recruitment, retention, and training standards. Oversees system development, rollout, and maintenance of transport management systems; manages agents and subcontractors (brokers, airlines, regulators); ensures regulatory compliance and quality systems; collaborates with customers and World Courier teams to design solutions for complex needs; develops and reviews operational budgets and performance metrics; leads training and development for operations associates; ensures proper induction, training, and assessment for import/export and domestic shipments; supervises office and warehouse facilities and provides regular reporting. Qualifications include professional communication and leadership skills, proficiency with PowerPoint/Excel/Word, intercultural competence, and ability to work independently and in teams.