National Firm Account Manager
RemoteUnited States
Job Summary
Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships, building trusted relationships with firm leadership and key stakeholders. Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics to act as the internal subject matter expert. Proactively identify breakdown points in workflows and implement corrective actions before they impact scheduling, settlement timelines, or customer satisfaction. Own forward-looking account plans by forecasting top-of-funnel growth and partnering with Revenue, Operations, and Analytics leadership to adjust staffing models. Monitor performance through operational and financial metrics, Power BI dashboards, and client feedback while reducing reactive escalations through preventative process improvements. Lead regular business reviews, market visits, and strategic planning discussions to drive revenue growth and ensure consistent execution across multi-state operations. Travel regularly to maintain visibility within assigned firms and ensure service standards are delivered across all offices.
Required Qualifications
- Proven success managing complex, enterprise-level client relationships
- Experience managing operationally complex accounts where success depends on workflow execution, not just relationship management
- Strong executive communication and relationship management skills
- Ability to analyze data, identify trends, and translate insights into action
- Demonstrated experience leading cross-functional initiatives without direct authority
- Strong operational mindset with a focus on accountability, execution, and continuous improvement
- Track record of driving behavior change with external partners or customers
- Comfort operating in an ambiguous environment and taking ownership of outcomes without clear authority and often leading through influence
- Ability to travel regularly to support client relationships and business objectives
Desired Qualifications
- Strategic thinker
- Relationship builder
- Operationally driven
- Highly accountable
- Collaborative and influential
- Proactive problem solver
- Customer-focused with strong business acumen
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.