National Customer Service Specialist (Monday - Friday 6:30AM - 3:30PM)
On-siteDublin, Ohio, United States
Job Summary
Review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations. Monitor daily shipment activity to identify potential delays and communicate updates proactively. Respond to service disruptions by investigating root causes, coordinating with operations, and providing timely solutions. Manage requests for shipment changes such as reroutes or expedited delivery while balancing operational feasibility. Communicate with customers via phone, email, and web portal to resolve concerns and answer inquiries. Analyze shipment details to identify revenue optimization opportunities through strategic mode selection and efficient routing. Track and capture customer award volumes accurately to reinforce contractual compliance. Log customer interactions, service issues, and resolutions to maintain clear documentation. Monday through Friday from 6:30 AM to 3:30 PM.
Required Qualifications
- High school diploma
- Flexible working schedule based off business demands
Desired Qualifications
- 2 years of transportation, operations, customer service, retail experience preferred but not required
- Experience in customer-facing position is highly desirable
- Strong interpersonal skills to quickly foster strong long-term relationships, internal and external
- Ability to quickly master new software use (variety of TMS systems will be used)
- Proven initiative in leading cross-functional efficiency enhancements
- Skilled in clear and persuasive communication tailored to varied audiences
- Able to assess complex situations and recommend actionable solutions
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