National Billing Manager
On-siteSydney, New South Wales, Australia
Job Summary
Manage and guide a skilled billing team to oversee the end-to-end billing and e-billing function, ensuring timely, accurate, and compliant invoicing aligned with organisational priorities. Define, implement, and monitor billing KPIs while proactively managing performance, risks, delays, and rejections. Oversee month-end billing activities, advanced bill registers, and cancelled invoices, partnering with Commercial Finance to support revenue provisioning. Drive continuous improvement across billing processes, policies, and centralised dispatching with a focus on automation, efficiency, and scalability. Lead, develop, and motivate the team through regular one-on-one meetings, team forums, and continuous training while managing recruitment and onboarding. Engage with Partners and PA's to influence change and implement best billing practices, collaborating closely with Collections, Commercial Finance, and legal teams to support client billing requirements and escalations.
Required Qualifications
- Significant experience, 5+ years leading billing and e-billing functions within a professional services environment
- Proven people leadership capability, with demonstrated expertise in workforce planning, performance management and developing high-performing, engaged and collaborative teams
- Deep technical knowledge of practice management software
- e-billing platforms
- end-to-end legal billing processes
- Strong understanding of regulatory and compliance requirements relating to legal billing
- working knowledge of adjacent finance functions including GST, accounts payable and trust accounting
- Highly effective communicator with the ability to influence senior stakeholders, build trusted relationships and collaborate across diverse teams
- Analytical and commercially minded, with demonstrated success in driving process improvement, automation and operational efficiency
- Adaptable and solutions-focused, with the ability to quickly learn new systems and implement innovative, scalable solutions
- Advanced computer literacy, with intermediate to advanced Microsoft Excel capability (including pivot tables and vlookups) and proficiency across the Microsoft Office suite
Desired Qualifications
- experience leading billing and e-billing functions within a professional services environment (law firm highly advantageous)
- Aderant Expert
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.