National Account Manager
On-siteAddison, Texas, United States
Addison, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage a portfolio of national customer accounts as the primary point of contact, developing trusted relationships with key stakeholders and decision-makers. Proactively identify upselling and cross-selling opportunities, conduct regular business reviews to ensure satisfaction, and prepare proposals, pricing, and contract renewals. Collaborate with Sales, Operations, Customer Success, and Finance teams to resolve concerns quickly while tracking activity and performance within the CRM. Meet or exceed retention, revenue growth, and satisfaction goals by staying informed on industry trends to provide strategic recommendations.
Required Qualifications
- Bachelor's degree preferred or equivalent professional experience
- 3–5+ years of experience in Account Management, Customer Success, Sales, or Business Development
- Proven success growing revenue within existing customer accounts
- Strong communication, presentation, and relationship-building skills
- Excellent organizational and time management abilities
- Experience using CRM platforms such as HubSpot, Salesforce, or similar
- Ability to manage multiple priorities while delivering exceptional customer service
- Self-motivated, proactive, and results-oriented
Desired Qualifications
- Experience in environmental services, waste management, sustainability, logistics, facility services, commercial cleaning, or other B2B service industries
- Experience managing multi-location or national customer accounts
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