NASA ESD Tier 1 Customer Service Rep

Tier 1 Enterprise Service Desk Representative for NASA IT services. Provides first-line support for desktop and mobile devices, networks, and password resets, and documents all activity in ServiceNow. Handles routine inquiries via phone, email, facsimile, postal mail, and the Internet; escalates more complex issues as needed. Maintains customer relations, uses independent judgment within guidelines, and works with the team to meet quality objectives. Shift-based, 24/7/365 coverage with set schedules. Requires ability to comprehend instructions, communicate effectively, and perform basic math; prior experience with Microsoft Word and Excel is preferred. Security/background check to be able to obtain Position of Trust.