Named Account Licensing Specialist | Customer-Facing SME | GCC High, Azure, CSP | 100% Remote
$75,000–$95,000 year
On-site · San Diego, California, United States
Job Summary
This white-glove, client-facing licensing specialist role serves as the dedicated licensing point of contact for top-value named accounts, owning Microsoft 365 and Azure licensing guidance, translating complex licensing documentation into clear guidance, coaching Account Executives on licensing decisions, and coaching internal teams; the role also involves handling licensing tickets end-to-end, ensuring accurate recommendations, and driving proactive, high-touch service for key customers in a fully remote setting.
Required Qualifications
- 3+ years of experience with Microsoft 365 and/or Azure licensing, GCC and GCC High licensing
- Deep knowledge of Microsoft 365 products, features, and licensing models
- Strong attention to detail and accuracy
- Ability to research and interpret Microsoft licensing documentation
- Experience advising customers or internal stakeholders on licensing decisions
- Excellent written and verbal communication skills
- Experience with ticketing systems and managing customer requests
- Comfortable working in a remote environment
- Self-motivated
- Certification expectation: MS-102 (Microsoft 365 Administrator) and current Microsoft licensing certifications, achieved within the first 6 months and supported by Agile IT training resources
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