MY - Customer Service System Specialist
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Lead the end-to-end setup and ongoing administration of CX systems (ticketing, telephony/VoIP, CRM) including configuration, data mapping, integrations, automation, and reporting. Own system ownership for core CX tools, monitor workflows and access, develop automation scripts, validate data and metrics, and drive process optimization to improve efficiency, scalability, and user experience.
Required Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
- 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
- Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
- Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
- Experience managing user access, system configurations, workflow automation, and system maintenance activities.
- Experience extracting and analyzing system data for reporting and operational insights.
- Strong problem-solving skills with the ability to troubleshoot system and workflow issues.
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