[MX] Customer Success Associate
HybridAguascalientes, Aguascalientes, Mexico
Aguascalientes, Aguascalientes, MexicoHybridFull TimeEntry LevelMedium
Full TimeEntry LevelMedium
Job Summary
Provide specialized technical guidance and troubleshooting support to customers, documenting findings and action plans to facilitate long-term support. Develop an understanding of clients' operations and systems while supporting Leadership to drive customer satisfaction and growth across the portfolio. Draft business requirement documentation for project specifications and collaborate with internal teams to build and deliver on customer expectations. Assist Unit Leads with administrative tasks for customers. This role requires a bachelor's degree in a technical field and one year of customer service experience.
Required Qualifications
- Bachelor's degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar
- 1+ year relevant customer service experience, required
- Proficient English skills spoken and written
- Willingness to travel and adapt to changing schedules and environments
Desired Qualifications
- 1+ year of experience in conducting thorough technical assessment, highly desired
- Results-driven mentality
- PowerPoint skills and experience with Excel preferred
- Adaptability, able to work on a fast pace and multitasking environment
- Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
- Empathetic, positive attitude with a desire to help our team to support customer needs
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