Multilingual Customer Experience Agent (German/French)

Deliver exceptional multilingual customer service and sales support across phone, email, digital, and in-person channels, responding to enquiries promptly with a focus on first-contact resolution. Provide expert information on Luxury Escapes products, packages, and promotions while understanding customer needs to recommend suitable solutions, upgrades, and additional offerings. Take ownership of customer enquiries and sales leads, ensuring timely follow-up and resolution, and manage complaints within agreed timeframes, escalating complex matters as required. Maintain accurate records of interactions and bookings, meeting quality, productivity, sales, and QA targets. Fluency in English plus German or French is required, alongside experience in high-volume contact centres or travel sales. Flexible availability to work a rotating roster between 7am and 10pm, seven days a week, including evenings and weekends.