Multicarrier Customer Operations Specialist
On-siteJakarta, Jakarta, Indonesia
Job Summary
Receive, review, and process customer orders accurately while managing booking activities and optimizing shipment updates. Prepare, validate, and distribute all required import and export shipping documentation to stakeholders, ensuring compliance with local regulations. Verify customer responses and supporting documentation to finalize shipments before execution, then proactively monitor progress and provide timely updates throughout the lifecycle. Identify exceptions, delays, or operational incidents and coordinate with internal teams to ensure resolution. Collaborate with cross-functional groups including Trucking, Customs Services, and Sales to support smooth shipment execution and continuous improvement initiatives.
Required Qualifications
- Minimum 2 years of experience in customer service, logistics, freight forwarding, shipping, ocean transportation, or a related industry
- Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and resolve operational challenges
- Excellent interpersonal and communication skills, with proficiency in both Bahasa Indonesia and English
- A proactive, detail-oriented, and collaborative mindset, with the ability to work effectively across teams and stakeholders
- Good understanding of logistics processes and confidence in using digital tools and Microsoft Office applications, particularly Outlook, Excel, Word, and PowerPoint
- The ability to remain calm under pressure while maintaining accuracy and delivering high-quality customer service
Desired Qualifications
- Experience in shipment execution, logistics documentation, or customer communication is an advantage
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